Terms And Conditions

Terms And Conditions

The following terms and conditions is a contract between an individual user and Exact External Cleaning Solutions. We have public liability up to £1,000,000.

Definitions:

The Company carrying out the work = Exact External Cleaning Solutions. The person (s) receiving the work = You,  the paying customer or client

Pressure washing

Pricing is subject to a site visit, survey, and inspection. 

Access to your water supply is normal. 

Pressure washing can, on occasion,  loosen or remove unsound, new, broken, damaged, or perished surfaces, pointing, blocks, paving stones, and insecure brickwork. – In all of these cases, any reinstatement will be at the customer’s expense and responsibility.

Payment is required after completion of contracted work, minus any deposit. 

Cleaning chemicals, harmful to health, MAY be used when working on patio, driveways and deckings, Exact External Cleaning Solutions will inform and discuss with their clients when they will be used. 

In order to be covered by our customer satisfaction guarantee, you must register all complaints within 24 hours of the service being completed. Complaints after this 24 hour period will be dealt with at our discretion.

Window cleaning

Unless otherwise stated, all windows will be cleaned. Although, if we deem certain windows inaccessible or unsafe to clean, they will  not be  cleaned due to the risk involved

In order to be covered by our customer satisfaction guarantee, you must register all complaints within 24 hours of the service being completed. Complaints after this 24 hour period will be dealt with at our discretion.

We accept no liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as but not limited to; ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.

Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 75% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. We will only find a safe method of climbing over locked gates and walls if you have given us prior consent to do so. If you would like us to hold a key/access code or give us permission to climb over your gate/wall, please contact us.

Some water ‘spotting’ may occur on first cleans when using the water-fed pole. 

Please note that due to the nature of removing these types of debris normally what we term as ‘Builders Cleans’ we can not guarantee that it is so ingrained into the glass that removal may cause a slight scratch. All due care will be taken to avoid this, however, In order to be covered by our customer satisfaction guarantee, you must register all complaints within 24 hours of the service being completed. Complaints after this 24 hour period will be dealt with at our discretion. can not be liable for any marks left post-cleaning.

Due to insurance liabilities, we will be unable to move obstacles such as but not exclusive to heavy flowerpots and garden furniture (residential) filing cabinets and items on internal window sills (commercial). If these or any other item we deem to restrict access to an area of your property/premises, we will be unable to clean it.

In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Customer.

Roof cleaning

Although high pressure is not used on residential siding, damage can still occur due to poor maintenance, neglect of the property, and/or low-grade building materials. Homeowners should consult with their homebuilder to ensure that their home’s materials are able to be cleaned. It is the responsibility of the homeowner to ensure that their property has been maintained in accordance with its manufacture’s recommendations and any defects or areas of concern are repaired prior to washing to ensure a watertight, surface.

The Homeowner assumes all of these risks and takes responsibility for any damage that occurs due to the above explanations. On the date of service, Exact External Cleaning Solutions will walk around the property and provide the client with a written examination of pre-existing damage. This document is not all-encompassing, as new damage can become apparent while the surfaces are being cleaned. A walk around may not happen on every service we undertake.  When new damage is found, Exact External Cleaning Solutions will cease all cleaning efforts until the client can see the damage and acknowledge its existence.

Sodium hypochlorite may be used on hard to remove moss/ algae areas. It is therefore advised that children, pets, and plants should be cleared away from the working area; customers will be informed of when these products are to be used.

  1. Please have all windows & doors shut tightly.

  2. Please have all pets inside

  3. Clear the work areas of all items and remove all flags, doormats, vehicles, or sensitive materials from the areas being washed.

Exact External Cleaning Solutions shall only be obligated under this Contract for structural damages which are a direct result of operator error, gross negligence, or willful misconduct. Damages must be discovered and reported within 3 calendar days of completion. Upon receipt of written notice, The Company shall be allowed 30 calendar days from the date of receipt for the purpose of inspecting the premises.

By accepting an estimate or quotation, the Client agrees that all the specifications and conditions are satisfactory and hereby accepted.

In the event that one of our worker discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the customer.

Solar panel cleaning

The system we use is 100% Pure Water System which leaves the Solar Panels spotless and streak-free, we use a specially designed Solar Brush that will not damage the panel surface, we do not use any chemicals that could hurt or damage the solar panels.

The solar panel should be inspected by the client for any loose panels that might be loose.

In the event that one of our workers discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the customer.

Moss/Algae and Blackspot removal

The use of sodium hypochlorite (the common substance of household  Bleach, but more concentrated at 14-15%) will be used which is a harmful substance if ingested. Children and pets should be kept well away from the working area until a professional has said it’s a safe and thoroughly rinsed area. 

In the event that one of our workers discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the customer.

Sometimes if more than one coat of solution is required we may need to return another day and treat this. An extra fee may be required.  

Gutter Clearance 

By using our service you agree to pay the full quoted amount on completion of the works. All of our prices are fixed, however, if the Customer provides improper details and information then Exact External Cleaning Solutions has the right to amend any previous evaluations and may increase the price originally quoted for.

In the event that one of our workers discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the customer.

Exact External Cleaning Solutions provides a 4-month satisfaction guarantee on any gutter clearance work carried out. Should the customer notices and can prove there are any blockages in their guttering after the work has been completed, we will return to clear the blockage free of charge.

Cladding, Fascia and Soffit cleaning

In the event that one of our workers discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the customer.

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